Maintenance & 24 Hour Support
Logiscan Security Systems Ltd has a strong commitment to service.
We are a very customer service, focused company and every member of our team has an aim to ensure that are customers needs are in the forefront of our business operations. We have a dedicated service department who aim to exceed the client’s expectations in terms of service delivery. With a highly skilled and competent service department driven by a focused approach to customer care, we strive to ensure that our client’s systems are maintained to maximise performance and reliability. By developing a strong customer relationship, our service engineers are very well placed to understand individual client’s needs and to ensure that their systems are kept operating at an optimum level. We believe that comprehensive routine maintenance on a regular basis is the most efficient way of reducing unnecessary problems.
Access to support is available 24 hours a day, 365 days a year through our call centre. We boast a powerful call management system that enables us to measure and control the demands of a fast moving service industry.
The service schedule is computer controlled and customers are visited systematically, with detailed inspections carried out at each visit to the required standard and code of practice laid down by British and European Standards, NSI Codes of Practice and ISO 9001 Quality Management Systems.. Our engineers are also inspected for their performance by internal and external audits.
Logiscan Security Systems Ltd have made a significant investment in the latest service orientated technology. This enables call information to be passed electronically to a suitable engineer to deal with the matter efficiently and effectively.
As well as routine maintenance, emergency service is provided on all types of systems with specialist engineers providing a round the clock response. A system must be operational to perform its function and Logiscan Security Systems Ltd is dedicated not only to designing the best systems but also to maintaining them all year round.
Our success is largely due to the quality of our service and the relationships we have forged with our clients over many years. We continually review our operations to ensure we remain focussed on the changing needs within a demanding marketplace. We place great importance on monitoring costs and, as such, are pro-active in developing strong working relationships with suppliers and manufacturers to ensure we remain competitive and offer value for money in addition to the latest technology.